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MAN TRUE ID
FULLY CHARGED
SUPAFLY INC
ULTRAPRENEUR
WOMAN TRUE ID
FULLY CHARGED
SUPAFLY INC
ULTRAPRENEUR


Shipping & Info
RETURNS POLICY
Canceling your order(The United Kingdom's Distance Selling Regulations give you have the right to cancel your order for any item purchased from info@fully-charged.co.uk, for a full refund. This does not apply to items that cannot be returned for hygiene reasons.
 
You must inform info@fully-charged.co.uk via email or in writing within 7 days clearly stating your order number.
For orders that are 'Awaiting Dispatch' it may be possible to cancel your order before it is dispatched.
If however your order has already shipped, you will need to return the order to us.
 
Return an item(If you are not completely satisfied with your purchase, please return the item or items to us in their original condition complete with labels within 14 days of receipt. After satisfactory inspection of your return we will issue a refund for the goods on receipt. Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement. Some products are non-returnable for hygiene reasons. Fully Charged is not liable for the cost of returning items.
 
Exchange an item
Please follow the 'Return an Item' procedure for the return of the item you would like to exchange. You can purchase the new item at any time as a separate transaction.
 
Please note: (The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods, Fully Charged is not liable for the cost of returning items.
 
Please enclose your receipt with the item and return to:
 
Fully Charged INC
41 Roseveare Road
London
SE12 9RX
 
Faulty Item(If the item you received is faulty, please contact customer service quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us. Upon receipt of your goods we will either refund, replace or repair your item.
 
Please enclose your receipt with the item and return to:
Fully Charged INC
41 Roseveare Road
London
SE12 9RX
 
If you receive an incorrect item.(If you suspect that the item you received is not what you have ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
 
This returns policy does not affect your statutory rights.
 
Help to ensure the quality of our products.
*Note: when trying on items of clothing do not remove labels. Please ensure that you are not wearing a perfume, aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Jewelry care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewelry by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.

Payment Methods

We accept the following payment methods: Visa, Visa Electron, Mastercard, JCB, Solo, Switch, Delta through our Merchant Account providers Nochex, Google Checkout and PayPal. We do not currently accept credit cards over the phone or in-house.

Security

One of the most effective ways to protect yourself from identity theft is to keep your personal and financial information as private as possible. A unique benefit of paying with PayPal, Nochex or Google Checkout is that Fully Charged INC Limited receive payments without ever seeing your financial details. When paying by card though PayPal, Nochex or Google Checkout, the payment transaction is made by yourself as you place your order and your payment details are held by the PayPal, not by Fully Charged INC Limited. It is one of the safest ways to pay online. Not only do PayPal, Nochex or Google Checkout take measures to protect your financial information, they can also offer extensive protection against unauthorised payments sent from your account. (Fully Charged INC Limited, have no facility to charge additional payments to your card, although authorisation can be made to make full and partial refunds when necessary.


POSTAGE & SHIPPING
Royal Mail - Recorded Delivery
With proof of posting, signature on arrival and online confirmation of delivery, your delivery is easy to trace. Most First Class Recorded items should arrive within 3-4 working days although normal First Class terms apply.
 
Features and benefits
Take advantage of Royal Mail's Recorded Signed For service and benefit from a range of great features.
    •    Peace of mind with proof of postage
    •    Use online tracking to check if your item has been delivered
    •    A signature is obtained upon delivery
    •    Next working day delivery for most First Class Recorded items
Orders placed after 3pm will be not be shipped until the next day.

Royal Mail - International Signed For
Take advantage of the global reach and reassurance that Royal Mail International Signed For service offers. With International Signed For a signature will be taken for your item on delivery at its destination. Delivery to just about anywhere in the world. Orders placed after 3pm will be not be shipped until the next day.

Delivery Info

UK
Recorded Delivery (signed for) 1st class £4.95 delivered should take 1 to 3 days to deliver. (Please note: Saturday is not classed as a next working day so, whilst your order may be delivered on a Saturday, it is not guaranteed to be delivered until the Monday.

EUROPE
(Standard Delivery
- approximately 5-10 working days - Cost £5.95. Please note most orders require a signature on receipt.

REST OF THE WORLD
Standard Delivery
- approximately 8-12 working days - Cost £8.50. Please note most orders require a signature on receipt.(Important: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
 
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